Making a request

We want to help you find the information you are interested in.  If you want to request information from the AOA, you should initially look at the AOA Publication Scheme and the disclosure log to see if the information you seek has already been published.

The AOA Publication Scheme can be found here [AOA Publication Scheme 2014]

The disclosure log can be found here [AOA disclosure log]

If you wish to proceed with a request for information then you should contact the AOA. The contact details and dedicated FOI email address can be found here:[FOI contact information]

Requests must be in writing (letter, email or facsimile) and must include your name and an address (either postal or e-mail).  Please be as specific as possible about the information you would like, as this will help us to respond promptly.  When possible, please include a contact telephone number so we can call to discuss your request if necessary.

We will respond to your request promptly.  The Law requires public authorities to respond within 30 calendar days, allowing an extension of an additional 30 calendar days if needed.  We will always acknowledge receipt of FOI requests made to the AOA and we will let you know if we need to extend the deadline.  For detailed advice on what sorts of information is exempt please see the FOI Unit website which can be found here [FOI Unit website]

Fees associated with a request for information

There is no application fee and no fee for going to a public authority and looking at a record requested by FOI.  However, a requester may be required to pay copying or change of format fees.  Details concerning costs and payment are contained in the FOI Regulations which are available on the FOI Unit website, which can be found here  [FOI Unit website].

Right of appeal

If you make a request under the Freedom of Information Law and are not satisfied with our response, you are entitled to an internal review.  If you believe you are entitled to an internal review by the AOA, please put your complaint in writing and either e-mail or post it to the Chairman of the AOA. Include your name, address, telephone number and the reference number at the top of our letter or e-mail to you. You have 30 calendar days from the date of receipt of a refusal to request an internal review. Please explain why you would like us to review our original response.

Under section 33 of the FOI Law, you may ask for an Internal Review of a response to your request:
 

• If you were refused access;
• If you were granted partial access to the record(s) specified in your application;
• If your request was deferred;
• If there was a refusal to amend or annotate an official document containing personal information; or
• If a fee was charged for action taken or if you disagree with the amount of the fee charged;

when the decision was taken by a person other than the AOA’s Managing Director.

Appeal to the FOI Ombudsman

If you are dissatisfied with the internal review of our decision, or an internal review was not available, you can seek an appeal  to the FOI Ombudsman.

The Ombudsman’s office

5th Floor, Anderson Square, 64 Shedden Road, George Town, Grand Cayman

PO Box 2252, Grand Cayman KY1-1107, CAYMAN ISLANDS

Email: info@ombudsman.ky

Call: +1 345 946 6283

Website:  https://ombudsman.ky/get-in-touch